• contact@thenewscastle.com
  • The Castle, Palace Green, Durham DH1 3RW, United Kingdom

Caesars apologizes after system failure at William Hill

Following the Kansas Metropolis Chiefs’ victory over Vince Lombardi and the official report of Tremendous Bowl sports activities wagering income in Nevada reached roughly $153.2 million, precisely two days later, sports activities wagering operator William Hill US was nonetheless off the grid in Nevada because of system failure in the direction of the top of the second quarter of Tremendous Bowl LVII.

The results of this unplanned system failure had been large, as a lot of bettors had been unnoticed all through the largest sports activities betting occasion of the yr.

Nevertheless, Caesars launched an official assertion explaining the trigger and apologizing to gamblers.

Working laborious to resolve the difficulty:

Two hours after Sunday’s Tremendous Bowl formally started, William Hill US addressed the difficulty for the primary time on Twitter: “We’re conscious of a difficulty affecting customers in NV. Our crew is wanting into this, and we hope to have a decision as quickly as doable. We’ll present any updates right here as they turn into obtainable.”

After that first tweet, the subsequent one was after the Chiefs gained in opposition to the Eagles with 38-35, which learn: “We’re at the moment within the technique of settling all Tremendous Bowl wagers. We respect your persistence.”

The issue remains to be not solved:

Then, on Monday, William Hill, owned and operated by Caesars Leisure and based mostly in London, UK, tweeted the next that “the corporate is working laborious to resolve this concern and is at the moment in search of understanding from its clients.”

Nevertheless, bettors who positioned successful bets on-line previous to the system outage had been nonetheless ready to be paid on Tuesday. Sadly, punters who wished to guess all through the sport had been unable to guess after the system failure.

On this regard, in an e mail on Monday, Kirk Hendrick, Nevada Gaming Management Board Chairman, stated: “The company was conscious of the difficulty and brokers from the enforcement and know-how divisions had been investigating.”

The reason for the issue has been recognized:

A spokeswoman for Caesars supplied a prolonged assertion from William Hill US on Tuesday, stating that “the corporate is apologizing for the malfunction that crashed each the cellular apps and retail sportsbooks operated by William Hill Nevada.

“The crew has been aggressively working to carry the platform again to full performance as shortly as doable. We have now pinpointed the reason for the system failure and are actually working by way of the decision with all of our obtainable assets. Sadly, as can happen when coping with a posh, real-time information system, this has taken longer than we had hoped or anticipated.

“Caesars Sportsbook by William Hill and William Hill Nevada retail sportsbooks had been working as of Tuesday morning, and we’re centered on resolving and restoring the apps.

“Whereas we transfer as expeditiously as doable, we additionally accomplish that with an abundance of warning to make sure that we don’t exacerbate or repeat the difficulty and that after we carry the platform again up, it stays up. We have now been in common contact with our stakeholders and our companions as we work towards an answer.

“We have now additionally been creating and slowly implementing a brand new sports activities betting platform all through the nation and the platform carried out nicely in different states. With Nevada being our longest-tenured state, it’s important that our new platform is battle-tested. We sit up for bringing it to Nevada as quickly as doable.”

Solely the William Hill Nevada department was affected by the system failure:

The William Hill Nevada department owns retail sportsbooks, wagering kiosks and cellular sportsbooks linked to greater than 100 casinos throughout the US and all had been affected by the system failure aside from the retail and cellular sports activities wagering operations operated by the Caesars Sportsbook platform.

Nevertheless, the corporate’s subsidiaries in different US states continued to function as regular.


William Hill Nevada is a part of the Caesars Digital Division along with Caesars Sportsbook, the corporate’s principal sports activities wagering operator, one of many prime 4 sports activities wagering operators within the US, with operations in 18 states and Washington, D.C.

In 2021, Caesars bought UK-based William Hill for $3.7 billion. After a yr, it bought the European subsidiaries of Hill to 888 Holdings for $2.6 billion.